New reseller and integration partnership opens new opportunities for customers to integrate CT Suite™ contact center solution
AUSTIN, TX - October 23, 2017 - CTIntegrations LLC, a leading software development and system integration company focused on the contact center, has announced the addition of SKC Communications as an authorized reseller of the CT Suite™ solution, effective September 19, 2017. CT Suite is CTIntegrations' software-based contact center platform that provides the interface for omnichannel automation, management, and routing of a wide range of agent tools and customer data.
"With more than 30 years of experience and the highest levels of certification in leading contact center solutions, SKC Communications is a welcome addition to our reseller network," said David Garlich, CEO of CTIntegrations. "In addition, we look forward to serving as SKC's integration partner, working with them and their customers to implement CT Suite solutions that add value to contact center operations and delivers a more satisfying experience across any and every channel."
SKC Communications designs, builds, and manages technology for business collaboration using video, voice, and AV technologies; the company is certified in solutions from a wide range of technology providers, including Cisco, Avaya, Polycom, Plantronics, Aruba, and Microsoft. CTIntegrations' CT Suite R3.0 is a web client solution that provides contact center agents with a single pane of glass across all channels, including a new collaboration channel and enhancements to reporting and search functionalities. The solution provides client-side and server-side integration of communication controls and screen pops with a wide array of contact center and back-office applications, with capabilities accessible anywhere via any device.
"SKC is excited to partner with CTIntegrations in bringing the many advantages of CT Suite to our customers," said Jeff Holton, Chief Technical Officer for SKC Communications. "In addition to seamlessly integrating with existing contact center technology, the innovative CT Suite solution enables agents and customers to interact in virtually any way across any channels as needed to complete a transaction - optimizing agent productivity, customer relationships, and contact center investments."
About CTIntegrations LLC
Founded in 2007, CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations. To learn more, go to www.CTIntegrations.com.