CT Suite R3.0 provides a true omnichannel contact center and collaboration solution that is compatible with key Avaya customer engagement solutions.
CT Suite helps businesses enhance customer relationships now and leverage their current environment as a bridge to the future.
AUSTIN, TX — August 1, 2017 — CTIntegrations LLC, a leading software development and system integration company focused on the contact center, today announced that its CT Suite™ R3.0 solution and CT Suite™ Web Client R3.0 are fully compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems, and services.
CT Suite R3.0 is a web client solution that provides contact center agents with a single pane of glass across all channels, including a new collaboration channel and enhancements to reporting and search functionalities. The solution provides client-side and server-side integration of communication controls and screen pops with a wide array of contact center and back-office applications. Deployed via web client rather than requiring software on every desktop, the capabilities of CT Suite R3 are accessible anywhere via any device — such as a PC, mobile device, smartphone, or tablet — empowering agents to work easily and intuitively at any time.
The CT Suite R3.0 solution is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager r7.0, Avaya Aura Application Enablement Services (AES) r7.0, and Avaya Aura Session Manager r7.0. Additionally, CT Suite Web Client R3.0 is also compliance-tested by Avaya for compatibility with Communication Manager r7.0 and AES r7.0.
“CTIntegrations is proud to partner with Avaya to deliver interoperability between agent applications and the Avaya contact center platform, ensuring that businesses can collaborate more effectively with customers while also optimizing technology investments,” said David Garlich, CEO of CTIntegrations. “The latest Avaya-compliant solution from CTIntegrations makes it easier than ever for agents to provide informed, consistent, and highly satisfying levels of customer service via a truly omnichannel and collaborative interface.”
The interoperability of CTIntegrations and Avaya solutions also enables businesses to improve call handling, the flow of customer data, and agent performance. The new collaboration channel in CT Suite R3 brings together voice, email, video, and desktop sharing, enabling agents and customers to interact in virtually any way across any channels — persistent chat, screen/document sharing and annotations, live meetings, and more — as needed to complete a transaction. Embracing the power of digital transformation, CT Suite helps contact centers enhance customer relationships today and leverage their current environment as a bridge to the future tomorrow with platforms such as Avaya Breeze.
CTIntegrations is a Technology Partner in the Avaya DevConnect program — an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
“Technology partners such as CTIntegrations are helping Avaya make our customer engagement solutions even more valuable for our customers,” said Eric Rossman, Vice President of Developer Relations at Avaya. “Thanks to successful compliance testing, customers can be confident in the interoperability between their Avaya contact center and the applications and omnichannel collaboration capabilities powered by CTIntegrations’ CT Suite.”
As a Technology Partner, CTIntegrations is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure —speeding deployment of new applications and reducing both network complexity and implementation costs.