New release of innovative web client solution enhances agent and customer collaboration, search functionality, and reporting.
AUSTIN, TX — APRIL 10, 2017 — CTIntegrations LLC, a leading software development and system integration company focused on the contact center, is pleased to introduce the latest major release of its innovative CT Suite™ software platform. CT Suite Release 3 is a web client solution that provides contact center agents with a single pane of glass across all channels, including a new collaboration channel and enhancements to reporting and search functionalities.
“At CTIntegrations, we continuously evolve our product to meet changing contact center needs, helping businesses deliver an exceptional service experience while optimizing their technology investments,” said Ronny Flaatten, CTO of CTIntegrations. “With our new release of CT Suite, we’ve made it easier than ever for agents to provide informed, consistent, and highly satisfying levels of customer service via a truly omnichannel and collaborative interface.”
The CT Suite solution provides client-side and server-side integration of all communication controls across any channel and screen pops with a wide array of contact center and back-office applications. Deployed via web client rather than requiring software to be loaded onto every desktop, the capabilities of CT Suite R3 are accessible anywhere via any device — such as a PC, mobile device, smartphone, or tablet — empowering agents to work easily and intuitively at any time.
CT Suite R3 also includes a new collaboration channel powered by Moxtra that brings together voice, email, video, and desktop sharing in a collaborative and persistent manner. Accessed via a secure messaging login, these new capabilities empower agents and customers to interact in virtually any way across any channels as needed to complete a transaction — allowing agents and customers to use persistent chat, video, screen/document sharing and annotations, live meetings, and more.
“With CT Suite and Moxtra’s collaboration API, CTIntegrations and Moxtra are revolutionizing contact center efficiency and ease of use by streamlining omnichannel capabilities and supporting collaboration with a mobile-first approach,” said Satish Shenoy, Vice President of Business Development at Moxtra. “CT Suite powered by Moxtra seamlessly interconnects all methods of communication, allowing customers to use the method they prefer while enabling agents to leverage customer information across multiple transactions and channels.”
CT Suite R3 also delivers other enhancements, including:
• An Agent Screen that provides a “single pane of glass” view across all communications channels and interactions, both inbound and outbound, for optimal user friendliness and minimal user training
• Reporting and real-time analytics across all channels, providing access to real-time agent statistics and customer histories so agents can “follow the breadcrumbs” across multiple touchpoints
• Enhanced ability to search across all channels
About CTIntegrations LLC
Founded in 2007, CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations. To learn more, go to www.CTIntegrations.com.