Reseller agreement opens new opportunities for customers to integrate CT Suite™ contact center solution
AUSTIN, TX — September 1, 2016 — CTIntegrations LLC, a leading software development and systems integration company focused on the contact center, today announced the addition of Strategic Products and Services (SPS) as a reseller of the CT Suite™ solution. CT Suite is CTIntegrations’ software-based contact center platform that provides the interface for omnichannel automation, management, and routing of a wide range of agent tools and customer data.
“With their multiplatform expertise and knowledge in the design, implementation, management, and support of interconnected communications systems, all of us at CTIntegrations are excited to welcome SPS as our partner,” said David Garlich, CEO of CTIntegrations. “We look forward to working together to meet our customers’ need for a solution that adds value to their contact center operations, delivers a more satisfying experience across multiple channels, and helps them achieve their sales and services goals.”
About Strategic Products & Services
SPS is a global, multivendor systems integrator and managed services provider that enables clients to be competitive in their markets. The company’s technology focus encompasses collaboration, telephony, video/multimedia, customer experience, managed services, and cloud-based solutions. CTIntegrations’ CT Suite provides desktop or server-side integration of communication controls and screen pops with a wide array of applications, enabling the platform to support agents and customers across multiple channels and different systems.
“SPS is proud to partner with CTIntegrations and excited to have the opportunity to introduce our clients to the many benefits of CT Suite,” said Kathy Sobus, Practice Leader, Customer Experience Solutions, for SPS. “This innovative solution integrates seamlessly with existing contact center technology, without ignoring future needs and trends, to deliver true out-of-the-box functionality, modular scalability, and rapid ROI. Most clients can realize the full potential of this solution within their contact center environment.”
About CTIntegrations LLC
Founded in 2007, CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations. To learn more, go to www.CTIntegrations.com.