Expanded partnership opens new opportunities for customers to integrate CT Suite™ contact center solution
AUSTIN, TX — January 16, 2017 — CTIntegrations LLC, a leading software development and system integration company focused on the contact center, today announced it has achieved Preferred status in the ConvergeOne Partner Program. ConvergeOne is a leading global provider of state-of-the-art data and communications solutions that span all the top platforms, including Avaya, Cisco, IBM, Interactive Intelligence, and Microsoft, among others.
“CTIntegrations is proud to be a Preferred Partner and excited to work with ConvergeOne to help customers create a more effective and valuable contact center,” said David Garlich, CEO of CTIntegrations. “Together, we can help more businesses enhance their contact center operations through our CT Suite™ solution, enabling them to deliver a more satisfying experience across multiple channels, so they can achieve their sales and services goals.”
“Partners are vital to ConvergeOne’s success and an important part of our strategy for growing our business and delivering the solutions our customers need,” said Jay Kamin, Vice President of Operations at ConvergeOne. “We’re excited to grow our relationship with CTIntegrations, opening up a new world of solution integration that will help customers maximize the power of their contact center.”
CT Suite is CTIntegrations’ software-based contact center platform that provides the interface for omnichannel automation, management, and routing of a wide range of agent tools and customer data. The platform delivers desktop or server-side integration of communication controls and screen pops with a wide array of applications, enabling it to support agents and customers across multiple channels and different systems. In addition, CT Suite R2.5 is fully compliant with key customer engagement solutions from Avaya, interoperating with the Avaya platform and extending the value of those investments.
The ConvergeOne Partner Program is designed to identify top technology partners, nurture long-term relationships, and promote partner solutions with customers. Companies such as CTIntegrations can qualify for one of three tiers of partnership (Elite, Preferred, Select) based on criteria including national presence and regional support, ease of doing business, revenue, lead generation, parts support, technical training, and customer service.
About CTIntegrations LLC
Founded in 2007, CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations. To learn more, go to www.CTIntegrations.com.