Reseller agreement opens new opportunities for customers to integrate CT Suite™ contact center solution
AUSTIN, TX — January 13, 2017 — CTIntegrations LLC, a leading software development and system integration company focused on the contact center, today announced the addition of Arrow Systems Integration (SI) as a reseller of the CT Suite™ solution. CT Suite is CTIntegrations’ software-based contact center platform that provides the interface for omnichannel automation, management, and routing of a wide range of agent tools and customer data.
“All of us at CTIntegrations are excited to welcome Arrow SI as our partner, with their broad experience, deep technical expertise, and dedication to great customer service,” said David Garlich, CEO of CTIntegrations. “We look forward to working together to meet the need for a contact center solution that adds value to customers’ operations, delivers a more satisfying experience across multiple channels, and helps businesses achieve their sales and services goals.”
Arrow SI, a subsidiary of Arrow Electronics, Inc., is a total solutions provider specializing in unified communications, voice and data technologies, contact center, and network security. Arrows SI’s partnerships with leading manufacturers enable the company to recommend proven, business-transforming multivendor solutions that allow customers to gain operational and strategic advantages.
CT Suite provides desktop or server-side integration of communication controls and screen pops with a wide array of applications, enabling the platform to support agents and customers across multiple channels and different systems. In addition, CT Suite R2.5 is fully compliant with key customer engagement solutions from Avaya, interoperating with the Avaya platform and extending the value of those investments.
About CTIntegrations LLC
Founded in 2007, CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations. To learn more, go to www.CTIntegrations.com.