CT Suite R2.5 agent desktop and omnichannel contact center applications are compatible with key Avaya customer engagement solutions.
CT Suite helps businesses like DriveTime Automotive Group improve call handling, customer data management, and agent performance.
AUSTIN, TX — August 8, 2016 — CTIntegrations LLC, a leading software development and system integration company focused on the contact center, today announced that its CT Suite™ R2.5 Desktop POM Agent and CT Suite™ Desktop Softphone & ACD Agent are fully compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems, and services.
The CT Suite R2.5 platform helps businesses better integrate customer information and omnichannel communications at the agent desktop, for a more efficient, productive, and satisfying contact center experience for both agents and customers. The CT Suite Desktop ACD Agent and Desktop POM Agent solutions are now compliance-tested by Avaya for compatibility with, respectively, Avaya Aura® Application Enablement Services (AES) r7.0 and Avaya Proactive Outreach Manager r3.0.
“CTIntegrations is proud to partner with Avaya to deliver interoperability between agent applications and the Avaya contact center platform, ensuring that businesses and their customers can communicate and collaborate effectively while also maximizing return on those technology investments,” said David Garlich, CEO of CTIntegrations. “An Avaya-compliant solution from CTIntegrations provides desktop or server-side integration of vital communication controls and screen pops with a wide array of applications, providing a more satisfying customer experience across multiple channels.”
One of the companies benefiting from the interoperability of CTIntegrations and Avaya solutions is DriveTime Automotive Group, a nationwide used car retailer and financing company based in Tempe, AZ. CTIntegrations helped DriveTime improve outbound call handling, the flow of customer data, and agent performance.
“As a result, our dealerships using the solution experienced an immediate 16% increase in month over month sales.” Boone added, “And we had less than a 4-month ROI, making this project a tremendous success.”
CTIntegrations is a Technology Partner in the Avaya DevConnect program — an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, CTIntegrations is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure —speeding deployment of new applications and reducing both network complexity and implementation costs.
About CTIntegrations LLC
Founded in 2007, CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations. To learn more, go to www.CTIntegrations.com.