OUR SERVICES

Pairing Needs With Technology

SYSTEMS INTEGRATION

CTIntegrations provides best-in-class professional services to implement and design contact center solutions that address the entire spectrum of your customer interactions. Our engineers are all Avaya Certified and Authorized in their field.

SOFTWARE DEVELOPMENT

Highly experienced development team providing custom solutions in all areas of contact technology for the purpose of desktop and server integrations including callrouting, screenpop, call control and much more.

PRE-SALE SUPPORT

We provide pre-sales to our Avaya partners across all solutions we implement. We work with both Sales and Sales Engineers to find the perfect customer solution and prepare your sales team for success.

MAINTENANCE

MANAGED SERVICES

CTIntegrations provides full maintenance support for your CT Suite solution along with all custom software development and integration services.  

SYSTEMS INTEGRATION SERVICES

YEARS OF EXPERTISE

Our engineers have a combined experience of over 160 years on the Avaya Contact Center Elite and CTI platforms. They are experts in the field of professional systems integration services.

 

PROFESSIONAL SERVICES

Professional implementation and integration services on a wide range of products such as CT Suite, Avaya Elite Multi Channel, IP Office Contact Center, Avaya Contact Center Select, Avaya Control Manager, OneX and Custom solutions.

PRE-SALE SUPPORT

BEST IN CLASS SOLUTIONS

We work closely with the Sales team and Engineers to find the right customer solution, our support covers everything from screenpop integrations to back office integrations with Avaya Contact Center platforms.

 

DEMO SUPPORT

We provide real-time online demos of CT Suite, Avaya Elite Multi Channel and IP Office Contact Center.

SOFTWARE DEVELOPMENT SERVICES

Expert Development

With years of development experience in the Contact Center field, CTIntegrations developer have done it all from CRM screenpop integrations to complete integrated softphones.

 

CTI DEVELOPMENT

Custom solutions for Call Control, Click to dial, screenpop, ACD Agent and Intelligent Call Routing solutions.

CRM INTEGRATION DEVELOPMENT

Provide integration points to CRM systems such as MS Dynamics, Salesforce and SAP including integration to in house customer solutions.

MAINTENANCE/MANAGED SERVICES

CTI Experts

CTIntegrations provides full maintenance support for your CT Suite solution along with all custom software development and integration services.

 

WHAT WE DO

We work side by side with your primary provider of your Unified Communications platform to provide a comprehensive approach to your entire Contact Center.  We provide all support and maintenance services to help you maximize the benefit of your CTIntegrations Solution and to ensure it us always up, allowing you to maximize your results and customer satisfaction.  Additionally, we provide ongoing day two, Managed Services to help keep your system stay current with Release Management as well as a variety of services including design, MAC, training, BOH, periodic tune ups, and more.  This can be flexible to be all inclusive, or as an augmentation to your staff as needed.  Leverage our experience and expertise in your environment!

Can't find what you are looking for? Contact us today for more information.

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