Pairing Needs With Technology
CTIntegrations provides best-in-class professional services to implement and design contact center solutions that address the entire spectrum of your customer interactions. Our engineers are all Avaya Certified and Authorized in their field.
Highly experienced development team providing custom solutions in all areas of contact technology for the purpose of desktop and server integrations including callrouting, screenpop, call control and much more.
We provide pre-sales to our Avaya partners across all solutions we implement. We work with both Sales and Sales Engineers to find the perfect customer solution and prepare your sales team for success.
SYSTEMS INTEGRATION SERVICES
YEARS OF EXPERTISE
Our engineers have a combined experience of over 160 years on the Avaya Contact Center Elite and CTI platforms. They are experts in the field of professional systems integration services.
Professional implementation and integration services on a wide range of products such as CT Suite, Avaya Elite Multi Channel, IP Office Contact Center, Avaya Contact Center Select, Avaya Control Manager, OneX and Custom solutions.
BEST IN CLASS SOLUTIONS
We work closely with the Sales team and Engineers to find the right customer solution, our support covers everything from screenpop integrations to back office integrations with Avaya Contact Center platforms.
SOFTWARE DEVELOPMENT SERVICES
With years of development experience in the Contact Center field, CTIntegrations developer have done it all from CRM screenpop integrations to complete integrated softphones.
Custom solutions for Call Control, Click to dial, screenpop, ACD Agent and Intelligent Call Routing solutions.
CRM INTEGRATION DEVELOPMENT
Provide integration points to CRM systems such as MS Dynamics, Salesforce and SAP including integration to in house customer solutions.
CTIntegrations provides full maintenance support for your CT Suite solution along with all custom software development and integration services.
WHAT WE DO
We work side by side with your primary provider of your Unified Communications platform to provide a comprehensive approach to your entire Contact Center. We provide all support and maintenance services to help you maximize the benefit of your CTIntegrations Solution and to ensure it us always up, allowing you to maximize your results and customer satisfaction. Additionally, we provide ongoing day two, Managed Services to help keep your system stay current with Release Management as well as a variety of services including design, MAC, training, BOH, periodic tune ups, and more. This can be flexible to be all inclusive, or as an augmentation to your staff as needed. Leverage our experience and expertise in your environment!