Email

  • Email routing over blended ACD

  • Rich set of tools including spell check, in-line insertion of images, data grids and word editing

  • Screenpop and API for out of the box rules plugin and custom integrations to third party systems

  • Keyword routing on subject, sender address and email body

  • Supports widely used servers and protocols such as: Exchange, O365, IMAP, SSL, SMTP, POP3...

  • Scales to meet large number of emails and mailboxes

  • Full support for High Availability and Load Balance

  • Suspend, transfer and cherry pick email

  • View email history at a glance allowing for personal and knowledgeable support

  • Canned responses and templates

  • Auto acknowledgments

  • Add and view attached agent notes

  • All interactions stored to database for reporting and compliance tracking

Benefits

Business
  • I'm a paragraph. Click here to add your own text and edit me. It's easy.

  • businesses get benefits too

  • theyre awesome

Customer
  • I'm a paragraph. Click here to add your own text and edit me. It's easy.

  • here are some more benefits customers get

  • really cool benefits

  • customes are great money

Agent
  • I'm a paragraph. Click here to add your own text and edit me. It's easy.

  • agents are the best

  • here are benefits

  • theyre really good

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