CT SUITE™ DASHBOARD
Give your users a real-time view into your queues
Contact Center Data For Everyone
Give your contact center representatives the tools to view queue volumes and team availability. Your supervisors and team leads will love the ability to remotely change agent states (ACD states) and design & deploy team oriented dashboards to the representatives.
Run as many Dashboards as you have CT Suite Voice Users! No more expensive reporting system application licenses needed. Give your representatives access to the information they need.
Display information in for quick views into your queues & agent states
Display information in easy to setup charts, select from multiple pallets and themes
Display information in datagrids for detailed views
Thresholds - Rules designer to change color scheme based on data values. i.e [CallsWaiting>10]
Show VDNs, Skills & ACD Agent information