CT SUITE™ DASHBOARD

Give your users a real-time view into your queues

Contact Center Data For Everyone

Dashboard

Give your contact center representatives the tools to view queue volumes and team availability. Your supervisors and team leads will love the ability to remotely change agent states (ACD states) and design & deploy team oriented dashboards to the representatives.

Run as many Dashboards as you have CT Suite Voice Users! No more expensive reporting system application licenses needed. Give your representatives access to the information they need.

Gauges

Display information in for quick views into your queues & agent states

Chart view

Display information in easy to setup charts, select from multiple pallets and themes 

Grid view

Display information in datagrids for detailed views

Thresholds - Rules designer to change color scheme based on data values. i.e [CallsWaiting>10]

Show VDNs, Skills & ACD Agent information

Demo

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