CT Suite is the all-inclusive system to make your contact center communications flow seamlessly and save time. 

CT Suite is the all-inclusive system to make your contact center communications flow seamlessly and save time. 

Agent Experience

Give your agents the tools to handle your customer request

Avaya telephony integration

Handle customer emails all in a single interface  

Extend your contact center to your website with integrated web chat

Communicate over SMS

Access to customer history across interactions and channels

Blended Routing 

Give your customers the best possibly experience by routing all of their requests through the same system.

Voice

Email

Chat

SMS

CT Suite Routing Rules

CT Suite Open Queue

Elite ACD

ACD Agent w/CT Suite

ACD Reporting

Media

Agent

CT Suite is focused on the agent and provides a user friendly and flexible interface that integrates Avaya Agent features and provides a single pane of glass to handle all customer interactions.

  • Persistent Secure Chat

    • Web & Mobile Ready​ with white label app ready to be integrated with your current or new mobile application

    • Provide your customers with secure and persistent web chat

  • Document Sharing & Collaboration

    • Share and collaborate on documents​

    • Share to-do tasks

    • Markup and Sign documents from web or mobile

  • Screen Sharing

    • Meet and Share screens and applications​

  • Video

    • Escalate from Chat to Video ​

  • VOIP

    • Add VOIP to your Chat or Meeting.​

Data

CT Suite provides historical reporting around call details and multimedia work items. Access cradle to grave level reporting on voice calls to see what path a call took, if someone abandoned your queues and much more. Multimedia work items come with data that is critical to the business such as Chat transcripts and Email content that can be shared with third party systems. CT Suite provides access to all of its reporting data through data connectors for simple integration to third party reporting systems.

Multimedia

Single pane of glass to handle customer interactions

Dashboard

Your supervisors and team leads will love the ability to view real-time queue and agent information, remotely change agent states and design & deploy team oriented dashboards to the representatives.

Run as many Dashboards as you have CT Suite Voice Users! No more expensive reporting system application licenses needed. Give your representatives access to the information they need.

Real-time Dashboard for ACD info: VDNs, Skills/Queues & Agents.

Voice

Control your Deskphone  from your computer

Call control: Dial, Answer, Release, Hold, Transfer and Conference

Complete softphone with third party call control,  telecommuter support, ACD agent, and Presence features

Enhance to fit your needs!

Dark or Light theme, the choice is yours. Also control what widgets you show

Salesforce

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