CT Suite is the all-inclusive system to make your contact center communications flow seamlessly and save time. It’s strategically designed with a unique, “bottom-up” architecture to share and sync data in one overarching environment that grows as your company grows.
CT Suite integrates with the Avaya Elite Contact Center through telephony and blended routing of multimedia workflows. The CT Suite Open Queue service enables routing of 3rd party work items through Avaya Blended Routing.
CT Suite integrates with the Cisco Finesse API’s for telephony and agent features. The CT Suite Open Queue service enables routing of all multimedia and 3rd party work items via Task Router integration.