CT SUITE™

CT Suite is the all-inclusive system to make your contact center communications flow seamlessly and save time. It’s strategically designed with a unique, “bottom-up” architecture to share and sync data in one overarching environment that grows as your company grows.

TELEPHONY INTEGRATION

Complete softphone with third party call control,  telecommuter support, ACD agent, and Presence features

PLUGIN & API

Implement screenpop, click to dial integrations quickly with REST Web Services

REPORTING

View real-time ACD information through the CT Suite Dashboard application and access cradle to grave call data for historical reporting

MULTICHANNEL

Queue non-voice work items through your ACD skills based routing engine. Take advantage of your existing reporting and recording solutions for multimedia

 
ACD PLATFORMS

CT Suite integrates with the Avaya Elite Contact Center through telephony and blended routing of multimedia workflows. The CT Suite Open Queue service enables routing of 3rd party work items through Avaya Blended Routing.  

CT Suite integrates with the Cisco Finesse API’s for telephony and agent features. The CT Suite Open Queue service enables routing of all multimedia and 3rd party work items via Task Router integration.

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