Interact with your customers in a whole new way!
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Multichannel Communications
Voice
Chat
Collaboration
SMS
What is Blended Routing?
CT Suite delivers non-voice work items (multimedia) such as Email, Chat and SMS to agents using assigned skills from the ACD.
This is referred to as "blended routing", and it has many benefits, such as unified reporting, administration and integration to existing tools such as Quality Monitoring and WFM.
Voice
Chat
SMS
CT Suite Routing Rules
CT Suite Open Queue
ACD
ACD Agent w/CT Suite
ACD Reporting
Media
Integrated with your telephony platform. Screen-pop, Click to dial, Call Details info...
Handle your customer emails in an efficient way using advanced routing and blending while having full accountability
Provide your customers with Web Chat while at the same use a single agent interface and routing engiene
Take Web Chat to the next level with full collaboration including persistent chat, video and screen sharing
Integrate CT Suite with your favorite SMS service and your customers SMS messages through blended routing
Experience truly optimized agent-customer interaction by integrating data from custom channels and CRMs, adding context to conversations.
CT Suite is built on the foundation of Micro services applications and can process millions of transactions concurrently, offering you unlimited scale and security.
See how healthcare providers can collaborate with their members in a whole new way!
Theming support
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