CT SUITE™ AGENT
Agent tools to handle today and tomorrows customer interactions
CT Suite Client
The client provides a consolidated interface to handle customer interactions such as Voice, Email, Web Chat, SMS, Collaboration and Outbound. In addition, it gives your contact center representatives tools like Softphone, ACD Agent, Presence and Integrations for screenpop and click to dial.
100% Web Client
Control your Deskphone from your computer
Call control: Dial, Answer, Release, Hold, Transfer and Conference
Control your agent state from your computer
Perform common tasks such as: Login/Out, & Availability states.
Feel more comfortable using the deskphone for these tasks? No problem! CT Suite Desktop is perfectly synchronized with your phone.
Built-in Presence plugin to show ACD states.
At a glance, view other agent's state before you transfer and or conference calls.
Call other agents with a simple click of the mouse.