CT SUITE™ AGENT

Agent tools to handle today and tomorrows customer interactions

Agent tools

CT Suite Client

The client provides a consolidated interface to handle customer interactions such as Voice, Email, Web Chat, SMS, Collaboration and Outbound. In addition, it gives your contact center representatives tools like Softphone, ACD Agent, Presence and Integrations for screenpop and click to dial.

100% Web Client

Cross Platform

Powerful API

Softphone

Control your Deskphone  from your computer

Call control: Dial, Answer, Release, Hold, Transfer and Conference

Perfectly synchronized!

 

Agent

Control your agent state from your computer

Perform common tasks such as: Login/Out, & Availability states.

Feel more comfortable using the deskphone for these tasks? No problem! CT Suite Desktop is perfectly synchronized with your phone.

Presence

Built-in Presence plugin to show ACD states.

At a glance, view other agent's state before you transfer and or conference calls. 

Call other agents with a simple click of the mouse.

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