CONTACT CENTER

INTEGRATIONS & INNOVATIONS

Connecting your customers, with innovative technology!

BEST IN CLASS

CONTACT TECHNOLOGY SOLUTIONS

Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation and support. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and Omnichannel contact center solution that delivers true out-of-the-box functionality and modular availability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations.

CT SUITE OMNICHANNEL

SYSTEMS INTEGRATION

SOFTWARE DEVELOPMENT

MAINTENANCE & SUPPORT

CT SUITE™

CT Suite is the all-inclusive system to make your contact center communications flow seamlessly and save time. It’s strategically designed with a unique, “bottom-up” architecture to share and sync data in one overarching environment that grows as your company grows.

OVERVIEW

CT Suite provides blended routing across channels

PLUGINS

Access a rich set of tools for users and developers with built in plugins

OMNICHANNEL

Engage with your customers across multiple channels such as Email, Web Chat and Open Queue for routing of non-voice work items like web leads, video, etc.

REPORTING

Cradle to grave reporting, plus a full featured Dashboard application for real-time view of queues and agents.

 

TESTIMONIALS

"I love working with CTIntegrations! Their solution is awesome – their knowledge is comprehensive – and their ability to deliver is unmatched. My customers love this solution!!!"

—  Linda Jacobs, National Account Manager

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